Return Policy & Conditions
Return policy (only offered on non-sale items, within 60 days of purchase)
(Please also refer to the specific product page that you are ordering…information regarding shipping, returns, and exchanges on the product page may overrule our existing policy. There are some circumstances like custom production, pre-order and final sale where the following policy does not apply.)
Return requests must be made within 60 days of the date you receive your product. Requests after this point will be denied.
Returns on Sale items will be subject to a $10 restocking fee.
Returns are not accepted on Final Sale and Seconds items.
Returns on pre-orders (custom production) are accepted but will be returned for store credit only. No refunds will be offered.
Shipping for Exchanges or Returns charges are the responsibility of the purchaser.
Unworn, Original, New Condition
We are pleased to offer a return policy on unworn items in their original, new condition. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all Boss products that have not been used and returned in their original packaging.
Please Note: Bidets are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used or stained items to be returned for the safety of all of our employees and clients.
If your merchandise is returned to us due to a failure to pay customs or duties, you will be charged the cost of shipping and refunded the remaining amount. For example, if you purchase a product for $100 and we ship the product to you for $20, you will not be refunded the shipping costs. By purchasing from Boss Bidet you understand that duties may be required to import the products into your destination country. Boss Bidet is not responsible for any customs fees or duties.
If you return an international purchase, you will be refunded the total amount of your purchase less the shipping cost. International shipping cost is non-refundable, as that was the total to ship the initial order to you.
Exchanges
(only offered within 60 days on full price and select Sale items, not offered on Final Sale or Seconds)
To receive store credit for your exchange, the original product must be unused and in new condition. Exchange requests must be made within 60 days of receiving your product. Requests after this point will be denied. We offer free exchanges in the contiguous US, unless otherwise noted on certain products (namely Final Sale items and Seconds). Unfortunately, we are unable to offer free returns/exchanges for Military Forwarders, APOs. If you wish to exchange your product and are an international customer, you are responsible for covering the cost of shipping.
Free exchanges are offered within the contiguous US if merchandise is unused and brand new.
How do i make a return?
Fill the Contact Us form to begin your return.
We are unable to provide a return label.
All products must be shipped back unused and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the product back to you.
Boss will not be responsible for returns lost in transit.
International Returns
For international returns outside of the contiguous USA, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you. Unfortunately, we cannot take responsibility for duties and customs. If you elect to return your product and you are based outside of the United States, we will not be responsible for any duties/customs that you have paid. If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by Boss Bidet.
When will i receive my refund or store credit?
A full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn and labels were not removed (within 24-48 hours of receiving the return). In the case of refunds, once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund. In the case of store credits, you will be notified by email once the store credit is issued (within 24-48 hours of receiving the return).
Shipping
Upon placing your order, your products will ship within 24 hours with the exception of weekends. We ship Monday-Friday. Any order placed after 1:00PM Central Time on Friday will not ship until Monday mid-day. A shipping confirmation email including the tracking number will be sent to the email associated with the order as soon as the carrier picks up the item and scans the label.
Lost Packages
For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late. From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery.
