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Return Policy and Conditions
RETURN POLICY (only offered on non-sale items, within 60 days)
(Please also refer to the specific product page that you are ordering...information regarding shipping, returns, and exchanges on the product page may overrule our existing policy. There are some circumstances (custom production, pre-order, final sale) where the following policy does not apply.)
Free Returns are offered within the contiguous United States on all purchases unless otherwise noted on certain products (namely Sale, Final Sale and Seconds). Return requests must be made within 60 days of the date you receive your product. Requests after this point will be denied.
Missing parts and accessories will be subject to a $10 restocking fee.
Returns are not accepted on Final Sale and Seconds items.
Returns on pre-orders (custom production) are accepted, but will be returned for store credit only. No refunds will be offered.
Shipping for Exchanges or Returns is free of charge within the contiguous United States for one return or exchange per order. If a second exchange or return is requested, the cost of the second shipping will be covered by the customer.
Unworn, Original, New Condition
We are pleased to offer a return policy in their original, new condition. We have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on all Boss products that have not been used or damaged.
If your merchandise is returned to us due to a failure to pay customs or duties, you will be charged the cost of shipping and refunded the remaining amount. For example, if you purchase a bidet for $70 and we ship it to you for $20, you will not be refunded the shipping costs. By purchasing from Boss Bidet you understand that duties may be required to import the products into your destination country. Boss Bidet is not responsible for any customs fees or duties.
If you return an international purchase, you will be refunded the total amount of your purchase less the shipping cost. International shipping cost is non-refundable, as that was the total to ship the initial order to you.
EXCHANGES (only offered within 60 days on full price and select Sale items, not offered on Final Sale or Seconds)
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HOW DO I MAKE A RETURN?
Visit this link to print your prepaid return label.
Visit this link for step by step instructions on the return/exchange process.
All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the product back to you.
Boss bidet will not be responsible for returns lost in transit.
International Returns
For international returns outside of the contiguous USA, please indicate on package "RETURN, NO DUTIES" or your package will be returned to you. We unfortunately cannot take responsibility for duties and customs. If you elect to return your product and you are based outside of the United States, we will not be responsible for any duties/customs that you have paid. Free returns and exchanges are only offered within the US. If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by Taft.
WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?
A full refund or store credit will be issued after we have received, inspected and confirmed that the returned products were not worn and labels were not removed (within 24-48 hours of receiving the return). In the case of refunds, once we refund your order, the funds will be available on the original payment account according to the terms, conditions, and practices of your banking institution. We cannot control how quickly the funds are returned to you once we submit the refund. In the case of store credits, you will be notified by email once the store credit is issued (within 24-48 hours of receiving the return).